“Transforming the Patient Experience with Cloud”
Cloud Communications Can Relieve the Pain in Care Coordination by ZK research.
- Omnichannel patient routing will dynamically connect your scheduling coordinators with patients on their channel of choice, to support fast scheduling resolution.
- Automated SMS appointment reminders reduce no-shows and maximize staff utilization.
- Care teams use voice, video, and messaging on any device, from any location to collaborate in real time, speeding up decisions and actions related to patient care.
- A reduction in care coordination delays means faster patient discharge and higher capacity to serve more patients.
- Patients use VIP phone numbers or secure chat to easily engage providers for post-discharge support, resulting in reduced admissions and better outcomes.
- Automated SMS reminders can be configured to follow up on patient satisfaction surveys to constantly improve the patient experience.
- Providers can maximize staff utilization by connecting care teams to improve patient satisfaction and outcomes.
- Life Sciences companies can transform their research and clinical trials, while modernizing their sales and distribution operations.
- Payers can create effortless member engagement experiences, while driving increased revenue and controlling costs.
Elevated communications compliance and security for healthcare professionals
We know that healthcare professionals’ top priority is ensuring personal health information (PHI) and proprietary data is always protected in accordance with HIPAA regulations.