Business Phone System Features – Cloud PBX, Team Collaboration, VoIP Phones, and Meetings

Cloud phone system

Calling and mobility

Our calling features have been designed to give you a flexible, mobile, and powerful cloud phone system. Choose from a variety of available phone numbers, install our apps on your desktop computer, smartphone, or tablet, and improve communications with call forwarding, Call Flip, and more.

Mobile apps

Enjoy an intuitive, unified app experience on your mobile device that lets you call, message, and meet wherever you are.

Desktop app

Seamlessly transition between phone calls, video meetings, and team chat conversations on your Mac® or PC without losing track of what you’re working on.

Local numbers

Establish a local presence by choosing from more than 200 available area codes. Direct customer calls to a single number, assign additional numbers to call queues and users, and take advantage of all the features that a cloud-based business phone system has to offer.

Toll-free and vanity numbers

A toll-free number gives your business instant credibility and provides your customers with easy access to your company. Choose from 800, 888, 877, 866, 855, or toll-free vanity numbers.

Extensions

Extensions create a flexible structure that links employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.

Presence and head-up display

Whether you are using your desk phone, the mobile app, or a softphone, your colleagues can now easily see your presence status—Available, Invisible or Do Not Disturb. Easy to configure and manage, presence is only available through RingCentral.

Call delegation

Call Delegation is a visual, easy way for admin assistants who are placing calls on behalf of executives to manage a high volume of call transfers. It also simplifies the call experience for executives.

Call screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

Call forwarding

Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on call 24 hours a day.

Call Flip

With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone, or softphone. Call Flip is easy to set up and offers convenience and flexibility for call handling.

Call Park

Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.

RingOut®

RingOut enables one-touch calling from any phone or internet-enabled computer.

Intercom

With intercom, you can make announcements via desk phones to colleagues across all your office locations.

Paging

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.

Shared lines

Share one phone number across multiple phones, and answer calls from any phone.

Answering rules

Give your business phone system the flexibility to work according to any hours of operation schedule. Based on a range of options, answering rules can route calls for your company’s main number as well as for individual extensions and mailboxes.

Internet fax

Send and receive faxes from your computer, mobile device, Microsoft Outlook®, cloud storage providers (such as Dropbox™), and more.

Voicemail-to-email

Voicemail-to-email sends voicemail messages in emails so you can listen to them on the go.

Visual voicemail

Visual voicemail allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral app.

Phones accessories, devices, and service

Our cloud phone service offers widespread business support as it can be easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates smoothly with your preferred device.

Integrations

Integrating your cloud phone system with the apps you rely on most brings your business communications to a new paradigm of connectivity and productivity.

RingCentral Office for Enterprise: integrated, global cloud communications and collaboration

How RingCentral Office simplifies communications

Administration

Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you’re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing.

Cloud PBX

The RingCentral cloud phone solution for your business revolutionizes your office phone system administration, call management, and user and caller experience with multiple business features, including integrations with your essential apps. All this at a fraction of the cost of outdated PBX hardware.

Greetings

Use greetings to establish your brand and enhance your company's image.

Multi-level IVR

Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.

Music on hold

Keep callers entertained and informed with music and messages while they're on hold.

Dial-by-name directory

The RingCentral dial-by-name directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company.

Number porting

Number porting allows you to easily transfer an existing phone number to your RingCentral account in a few steps.

Multi-site management

Our multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs.

Call monitoring

Call monitoring is an effective business tool to improve employee performance and productivity. Authorized users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.

Call logs

RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call.

Automatic call recording

Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily play back and download recordings anytime—or turn off the recording feature at your convenience.

Audit Trail

Easily track changes made by users and admins within your phone system. Audit Trail provides a searchable account history of phone system changes and empowers admins to resolve issues using self-serve tools and simplifies managing large enterprise phone systems.

Hot desking

Hot desking allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features. So employees can stay connected and productive regardless of their office location.

RingCentral CloudConnect™

Establish a private, dedicated connection to the RingCentral cloud so you can gain a higher level of quality and control over your communications network.

Caller ID

RingCentral gives you the flexibility to manage both your incoming and outgoing caller IDs. You can also choose to displays your business name when making calls.

Directory listing

Directory listings increase your company's visibility by publishing your business details for free in local and national directories.

International

RingCentral offers extensive coverage with full service in 42 countries and inbound virtual numbers in 119 countries. Eliminate the cost and complexity of managing multiple disparate phone systems and benefit from simplified number management and international device shipping.

Global Office®

Simplify the management of your RingCentral phone system across global offices. Connect your global workforce and streamline communications with one cloud-based phone system.

International calling

Benefit from free extension-to-extension calling within global offices and cost-effective local calling plans.

International numbers

Expand your virtual global presence with international inbound numbers in over 70 countries. Available with geographic or toll-free numbers, you can set up your local caller ID and route incoming calls to any device without the high cost.

Meetings

Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Meetings™.

Video conferencing

Enjoy unlimited video conference calls with up to 500 people in a meeting worldwide. Boost your team efficiency with one-click screen sharing from your desktop, mobile, applications, websites, files, and more.

Audio conferencing

Get connected instantly with up to 1,000 people in an audio conference call with local dial-in support.

Cloud telepresence

RingCentral Rooms™ lets you instantly connect and collaborate with on any device, with just one tap of the system, from any sized conference room.

Webinar

With RingCentral Webinar™ you can hold and promote immersive webinar conferences and create an impact with large audiences.

How RingCentral Meetings works

Messaging and collaboration

Work better together with team messaging, file sharing, tasks, and more.

Team collaboration

RingCentral makes team collaboration better, faster, and more productive. Gone are the days when you have to work through an email thread from multiple team members or spend hours searching your inbox for a file attached to an email.

Message alerts

Get instant notifications for voice and fax messages via email, and the RingCentral desktop and mobile apps.

RingCentral team messaging and collaboration

Security

Stay connected during outages and network attacks with a system fortified by seven layers of security.

Secure VoIP service

RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.

Single Sign-on

Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in users' password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.

Data center overview

RingCentral has 17 data centers across four regions, with enterprise-grade quality of service, compliance, security, and reliability. Our global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 200 ISPs.

Roles and permissions

Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. Gain the flexibility to select or define roles to help speed up the onboarding process and enforce your company's security policy.

Analytics

Gain in-depth insights in real time with our advanced call management system and analytics. Customize your own dashboards with 30+ pre-built KPIs and pull in-depth QoS reports for a complete view of system-wide quality and instant troubleshooting.

Analytics portal

The Analytics Portal consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualizations.

Performance reports

Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls.

QoS reports

Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers.

Live reports

Live Reports provides easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience.

How RingCentral QoS Analytics works

All the features you need and more

Everything you need to run your business in one robust and reliable cloud communications solution.