Retailers everywhere are reimagining the shopping experience with RingCentral
Support on every channel
Give shoppers something to smile about by connecting them with the right person, every time.
Make it easy to get help
Chat with shoppers and manage conversations across every digital channel—all in one place.
Keep shoppers in the loop
Stay nimble with accurate call-routing and SMS order alerts for curbside, BOPIS, and delivery.
Say goodbye to wait times
Share phone lines across different endpoints and quickly connect shoppers to the right department.
Make it personal
Speed up the decision to purchase and improve loyalty online and in-store by getting to know each shopper.
Get context before you connect
Route calls based on service required and give associates profile and purchase data using integrated CRM apps.
Go with them everywhere
Connect with shoppers anytime, anywhere by phone, customized SMS alert, chat, or even video.
Delight with seamless service
From storefront to HQ, create a consistent customer experience with messaging, video meetings, and a business phone—all in a single app.
Connect their way
Whether it’s delivery, curbside pickup, or a table reservation—reach guests across every touchpoint.
Set up easy curbside pick-ups
From phone orders to in-person pick-ups, keep customers in the loop with automatic SMS updates.
Reply on any channel
Find new ways to engage with guests and manage conversations across digital channels like WhatsApp, Apple Business Chat, and Facebook Messenger.
Serve guests from anywhere
Whether you’re running a pop-up, managing a ghost kitchen, or taking to-go orders from home, stay connected on any device.
Integrate your favorite apps
Connect RingCentral with the tools you use every day. Looking for a custom integration? Build your own with our open APIs.
Security and Compliance
Keep customer data safe
We know your top priority is making sure customer data is safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
“Everything we need to support customers is in one virtual workspace.”
Matt Doughty, Team Manager at Waitrose & Partners