Transform customer engagement with Collaborative Contact Center cloud technology
Omnichannel customer routing
Build stronger relationships by connecting your contact center agents with customers on their channel of choice.
CRM software integrations
Optimize workflows by leveraging everyday apps and customizing your own with open APIs.
Agent management software
Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.
Actionable call center analytics and reporting
Improve contact center service and sales with real-time reports and in-depth customer surveys.
Benefit from omnichannel flexibility for sales and service
Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. RingCentral Contact Center provides true outbound omnichannel and inbound routing, allowing agents to connect with customers using their preferred communication method.
Enable better communication across your entire company
Boost contact center performance with open platform technology
Enjoy seamless integration with essential business applications. Choose from native integrations with CRM apps like Salesforce®, Oracle®, and others. Through the RingCentral open platform, you can tailor your contact center toolset through open APIs that you can use to integrate with other essential business applications.
Gain greater flexibility and control
Make better contact center decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimization software helps all departments get up to speed instantly and enables staff to work more efficiently. Gain greater flexibility and control over your call center operations without any dependency on IT.
What our contact center customers are saying
“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”
“Other products we looked at didn’t have contact center with built-in voice response (IVR) functionality. By going with [RingCentral] Contact Center, we wouldn’t have to spend development time and money on that.”
“We communicate faster, which has reduced my emails from 300 per day to fewer than 100.”